Welcome to our Knowledge Base
POS Settings – System
Online Connection
Each location should be mapped to an entry on https://web.trueroute.com. The collector that the location is assigned to should enter their email and password into the fields and login. Once authenticated, all locations will be populated with the Select element.
When you have selected the appropriate location, you now have two options: Define as New or Re-sync with existing data. If you select new, then the POS is treated as a new entity with no history. If you choose to re-sync, then it will take a little while (depending on network speed and size of POS history), but after approximately (usually) 5-8 minutes you will get a notice on the screen that the POS has been updated with the existing history.
A POS doe not necessarily have to be connected to an online location entry, but if it is not, then support functions, updates, and automatic backups will not be performed.
Backups
Retention
At the end of every calendar day the POS system will run a backup of all data up onto the server Trueroute server. You can define how long you want backups to be retained by the system until they are deleted. Rolling backups for the prior 30 days is usually more than enough.
There is also a tool if you wish to create a backup at that time, in case the system is to be services, an upgrade done, etc.
Source
If you prefer to have your backups made to an external USB drive you can define ‘USB’ as your target store. Teh Android system tool will require you to navigate to and specify the device desired.
Available Backups
At the bottom of this view is a list of all backups residing on the system. If needed you can scroll to the desired date, and press the restore button. After a couple of minutes your POS will be reverted to that state.
All of your backups are also logged to the Location’s entry on Trueroute.com, and if necessary can be download directly from the Pos > Backups view.
Software
At the top of the view you can see what software versions are running on each of the components. If an upgrade is available the Update button for that item will be available. Make sure to perform a backup in case of any issues.
Base Configurartion
- Timezone – Of the location installation, not the main office
- Date+time – Make sure that your system time matches the application time
- Send data – This will send different system logs to the email defined below.
- Meter out & Coin Switch – (Up to Version 9.3) Related to the HDLC connection system. Leave at the default settings unless you have a specific reason to change this. Do not adjust after installation.
- Polling timeout – This is the poll rate for the HDLC connection system. Different machine counts and pulse adapter types will require adjusting this value.
- Peripheral type – New/Old defines the generation of hardware that the POS should be expecting, in order to load the proper drivers.
- HDLC connection – 99.99% of all installations will be using RS232 and Not USB.
System Modes
- Standard/Basic Mode – This is intended for locations that have bill validators in the machines, and no special destinations for redemptions. In Basic Mode when a player cashes out, then a final award receipt will immediately print at the POS station with no user actions required.
- PrizePal – If the installation is intended to use the PrizePal Player card app, then it should be enabled here. This will enable the tools to allow remote fetching of credit values for player cards, and introduce an alternate cashout and cashin mechanic for the card readers.
- Player Cards – If the location chooses they can have player cards active for their location. Optionally, if they choose to disable them the card data will still exist, just not be accessible.
- TITO Mode – If this installation utilized TruePoint’s custom TITO (Ticket In, Ticket Out) mode for non-traditional machines, then this should be activated. Session will not redeem to the main screen, and will only be printed on the machines themselves.
- TITO Logs – If TITO mode is enabled, then all peripheral notification and errors will be reported here.
Report Config
TruePoint can be configured to automatically email a complete activity report to a dedicated email address. This can be done Daily, Weekly or Monthly. To make this system active just make sure that at least one email address has been entered, and toggle the ‘Send’ buttons to green as desired.
If a location does not want a cashier to be able to access transaction reports, that ability can be disabled here.
This is used in conjunction with the Activity > Periodic History list view. If a location is in Georgia, and you do not want to use the standard GA ‘week’ definition of Sunday 5am > Sunday 4:59am, then you would toggle this On. When this is Toggled On the POS admin will now have the ability to manually close the period.
Share Rate
In some states locations are not collected upon. If that is the case for you, leave this option disabled. If the location is visited and collections are made manually, then enable this option.
The Share Rate and Service Type defines how the values in Activity > Periodic History populates. If the location happens to be in Georgia, then by law the share rate would be 45/45/10. If you are in other districts or states, then the share rate that was originally negotiated should be entered here.
Reset
As with all computer systems, sometimes a reboot is just what is needed. If you press the red button in the upper right, this will force the TruePoint server software to shutdown and restart. No special credential is needed for this action.
In order to fully reset the system, you will need to enter in your six digit PIN into the power input field. Doing this will completely wipe the system, including setup information, device configuration, all reporting and all transaction history.
If this is something that you do indeed want to do, make sure that you kill and clear the POS app on the tablet after initiating. This will make sure that no errant data is left behind causing confusion once you are setting up the system afresh.
In the case that you want to wipe your player card balances to zero, select ‘Reset player cards’ and enter your Administrator PIN. This will bring all cards to $0.00, but the cards themselves will remain logged with the system.
