Welcome to our Knowledge Base

First time setup

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Initial installation

When the kiosk is first powered on, details must be entered in order to operate.

Tap the upper left of the screen three times to be directed to the system login.

You can login using

  • Kiosk
  •  0987654321

Tap the ‘Settings’ button at the top

 

Location details

Enter in the relevant Location Details that will appear on printed receipts.

You can add the locations telephone if desired.

Select the timezone of the location that you are currently in.

 

Hardware

By default, these will be set to Model 1, conforming to the default configuration.  Only change these fields if you know for certain that you are using a non-standard configuration.

Define how long you want the scanner to wait after being triggered in seconds before powering off an the main screen to revert to its default state.

 

Max Payout

Define the maximum value that you want the kiosk to payout without manual inspection of a receipt.

 

Cassette Configuration

Define what denomination to desire for each cassette installed.  Note:  It is possible to have an unused cassette—that units entry can have a blank value.

Enter the physical maximum that a cassette can contain. Certain kiosks may have a 200,500, or even 1000 bill count limit.  Set yours to what the manufacturers specification states.

Specify what your target fill level is for each cassette.  It is common to not have all cassettes require max fill rate, so enter what you desire here.

When a cassette is low the service agent needs to be informed.  Enter the best contact email here so that they are notified in a timely manner.

Enter in the level that you would consider ‘low’ for each cassette.

Define at what remaining bill count you would want the machine to trigger an ‘Out of Service’ notice.  E.g. if the $1 cassette only has four remaining, you would want to machine to be disabled and not to attempt dispensation.

You should save all of your settings now.

Note: Anytime that a cassette value is changed, a system reboot is required for complete initialization.  

 

Login

Enter in a new user name and password required to login to these settings, and double confirm the password.  Do not leave the system default credentials in place. Save these credentials as a separate action, using the dedicated button.

 

Printers

In order to associate a printer with the kiosk, go to the Components tab and press Add Device.  The scanner will active, in wait for you to present the security key from the printer.  Once scanned the scanners ID will appear on the screen, to let you know of its status.

 

Fill

Press the Fill button at the right of the navigation.

If you intend to fill up your cassettes to your Target Fill level, select ‘Standard fill.’ You will be prompted as to how many bills you should add to each cassette. Tap each Confirm box to inform the system that this is how any bills you have added. Once your cassettes have been confirmed you may press ‘Complete Fill’ to end the process. A receipt will print for your records.

If you do not have enough cash to fill to the target levels, and only intended to add ‘some’, then select ‘Ad Hoc’.  You will be presented with  a numeric field for each cassette, where you will need to enter in the count of each bill that you are adding.  Note:  This is a bill count entry, not the value entered.  If you are adding $100.00 in $5.00 bills, then you will enter a count of 20.  Once all of your entries have been made, ‘Confirm’ each entry and press ‘Complete Fill’ to end the process.  A receipt will print for your records.

If the Fill receipt does not print correctly, there is always the option of selecting ‘Reprint last fill’ from the main Fill screen.